The House of Representatives has directed chief executives of major telecommunications companies to appear before its investigative committee on November 4 over persistent complaints about poor network services.
The committee issued the directive on Wednesday, after rejecting a request by the chairman of the Association of Licensed Telecommunications Operators of Nigeria, Gbenga Adebayo, to represent the companies.
Committee chairman Olumide Osoba said the chief executives must personally explain complaints about dropped calls, slow internet, failed transactions and poor network coverage. The committee warned that arrest warrants could be issued if they failed to appear.
Moving a motion on the matter, Sunday Umeha argued that the operators held individual licences and should not use their industry association as a substitute for appearing before the legislature.
House spokesperson Akin Rotimi Junior also raised concerns about network blackspots in his Ekiti State constituency, saying poor connectivity could prevent residents from contacting security agencies during emergencies.
The investigation comes amid continued complaints from subscribers despite regulatory interventions.
Figures cited in the report indicate that the four major operators recorded 413,587 complaints in the first half of 2026. Airtel accounted for 228,992 complaints, MTN 124,405, Globacom 56,810 and T2mobile 3,885.
The operators reportedly resolved 406,938 of the complaints, while the Nigerian Communications Commission said subscribers had received compensation for poor services and refunds for failed airtime and data transactions.
The committee has adjourned its sitting until November 4, when the companies are expected to explain the recurring service failures and outline measures to improve network quality.
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